FAQs

Below you will find answers to the 'frequently asked questions' regarding Defunkify formulas, operations and commitments. And if you'd like to learn more, please use the chat feature in the bottom right hand corner of your screen or contact us here.

Certifications & Awards

*EPA Safer Choice 2021 Partner of the Year.

*EPA Safer Choice 2020 Partner of the Year.

*EPA Safer Choice Certified Products (Liquid Detergents, Powder Detergent, Stain Remover, All Purpose Cleaners)

*USDA BioBased Certified Products (Liquid Detergents 87%, All Purpose Cleaners 90%)

*Climate Neutral Certified.

*Plastic Neutral Certified.

Sensitive Skin

Defunkify products are an excellent choice for people with sensitive skin because we never use skin irritants such as synthetic fragrances, perfumes, dyes, chlorine, quats or SLS/SLES.

Ingredients

Yes. We share every ingredient, plus where they come from and why we use them, on the label.

Yes. Here is a list of chemicals, carcinogens, toxins, and skin irritants that Defunkify NEVER uses:

1,4-dioxane

Ethylene oxide

Sulfates (SLS, SLES)

Chlorine bleach (Sodium hypochlorite)

Synthetic fragrances

Quaternary ammonium compounds (Quats)

Alkanolamines (MEA, DEA, TEA)

Optical brighteners (Bluing agents)

Sodium (salt) thickeners

Alkylphenols

Phosphates

Dyes

Phthalates

Bisphenol A (BPA)

Scents

Defunkify products are exclusively scented with pure essential Oils. We never use fake scents such as synthetic fragrances or perfumes. We also offer Free & Clear detergents, sprays and cleaners.

Testing

We use a comprehensive assortment of technologies and partners to validate performance, safety and sustainability. These include:

*Gas Chromatography–Mass Spectrometry Technology to measure odor removal performance.

*Scanning Electron Microscope Technology to measure residue removal performance.

*Optical Spectrometer Technology to measure stain removal performance.

*USDA BioBased Program to validate safety and sustainability.

*EPA Safer Choice Program to validate performance, safety and sustainability.

Defunkify does not test on animals, and we are currently solidifying our status as a cruelty free company by pursuing the Leaping Bunny certification.

Where To Buy

Defunkify.com of course! You can also find Defunkify at Sprouts Farmers Market (nationwide) and REI!

Shipping

We ship our packages using USPS Priority Mail, UPS ground, or Fedex ground postage and can expect to receive your package in 2-5 business days. Once your package ships, you will receive a shipping confirmation email with a tracking number to follow your package to your door. 

Returns & Refunds

We allow our customers to return their first purchase of any Defunkify product within 30 days of receiving the product. To start a return, simply send an email to info@defunkify.com, and we will be sure to make things right. You can expect your return to be processed within 10 business days.

Please know that replenishment subscription orders can only be postponed or cancelled free of charge 72-hours before the ship date. Additionally, replenishment subscription orders that have been delivered can only be refunded if the product arrives damaged.

Sustainability

Every Defunkify product is 100% Plastic Neutral Certified with rePurpose. This means we measure our total plastic footprint, then offset our footprint by financially empowering verified organizations to recover plastic waste that is destined for marine ecosystems. In other words, every bottle of Defunkify prevents another bottle of plastic waste from polluting our oceans and rivers.

Additionally, all of our packaging is 100% recyclable, and made from 100% FSC Certified Paper and 25% Post Consumer Recycled (PCR) Material.

Defunkify is Climate Neutral Certified. This means we offset all of our emissions from manufacturing to shipping by investing in carbon reduction and removal projects like clean energy and reforestation. Additionally, we set and implement climate action goals every year to reduce future emissions. You can view our certified climate action plan

Defunkify is a proud partner of 1% For The Planet and The Conservation Alliance. With these amazing partners, we donate 1% of annual revenue to environmentally-focused non-profit organizations around the world. Additionally, as a Carbon Neutral Certified company, we offset all of our emissions from manufacturing to shipping by investing in carbon reduction and removal projects like clean energy and reforestation.

Wastewater and Downstream Safety

Yes. All Defunkify products are safe for septic systems.