Below you will find answers to the 'frequently asked questions' regarding Defunkify formulas, operations and commitments. And if you'd like to learn more, please use the chat feature in the bottom right hand corner of your screen or contact us here.
Certifications & Awards
*All Defunkify Free & Clear products are EWG Verified. The highest safety rating assigned by the Environmental Working Group.
*EPA Safer Choice 2020 Partner of the Year.
*EPA Safer Choice Certified Products (Liquid Detergents, Powder Detergent, Stain Remover, All Purpose Cleaners)
*USDA BioBased Certified Products (Liquid Detergents 87%, All Purpose Cleaners 90%)
*Climate Neutral Certified.
In order to add products to your subscription, please follow the steps below:
1) Log into your subscription by going here.
*Make sure you've already created an account here.
2) Once you're logged into your account, select 'Manage My Subscription.'
3) Go to product bar at top of screen and select product you wish to add to your upcoming subscription.
4) Choose 'Add to upcoming subscription and receive 10% off.'
*Products can only be added to the next upcoming subscription.
In order to login to your subscription, you must first create an account. Create an account here.
*Purchasing a subscription does not automatically create an account. You must do so by following the link above.
Enjoy FREE Shipping on any subscription over $40+
Returns/refunds are issued to first-time purchases only. Please reach out to email@example.com for further assistance with your refund.
If you've received a follow-up subscription and have since changed you mind, we recommend logging into your account to manage your future shipments.
Returns & Refunds
We allow our customers to return their first purchase of any Defunkify product within 60 days of receiving the product.
To start a return, simply send an email to firstname.lastname@example.org, and we will be sure to make things right. You can expect your return to be processed within 10 business days.
Please know that replenishment subscription orders can only be postponed or cancelled free of charge 72-hours before the ship date. Additionally, replenishment subscription orders that have been shipped out can only be refunded if the product arrives damaged.
We ship our packages using USPS Priority Mail, UPS ground, or Fedex ground postage and can expect to receive your package in 5-7 business days.
Once your package ships, you will receive a shipping confirmation email with a tracking number to follow your package to your door.
In order to redeem your rewards you must do the following:
Redeem your points by logging in here. You will then receive a discount code which can be applied at checkout (for non-subscription purchases only).
If you'd like to apply your points to your subscription, message our team at email@example.com and provide your discount code.
Defunkify products are an excellent choice for people with sensitive skin because we never use skin irritants such as synthetic fragrances, perfumes, dyes, chlorine, quats or SLS/SLES.
Safe For ALL Fabrics
Defunkify laundry detergents (and odor sprays) are safe for all fabrics. This includes GORE-TEX, wool, down, silk, etc.
*We recommend following the directions on your delicates when laundering.
Ingredients & Production
Defunkify formulas are created by our lead scientist, David Walla, in our Eugene, Oregon laboratory.
All Defunkify products are made in the USA.
Yes. We share every ingredient, plus where they come from and why we use them, on the label.
Yes. Here is a list of chemicals, carcinogens, toxins, and skin irritants that Defunkify NEVER uses:
Sulfates (SLS, SLES)
Chlorine bleach (Sodium hypochlorite)
Quaternary ammonium compounds (Quats)
Alkanolamines (MEA, DEA, TEA)
Optical brighteners (Bluing agents)
Sodium (salt) thickeners
Bisphenol A (BPA)
Defunkify products are exclusively scented with pure essential oils. We never use fake scents such as synthetic fragrances or perfumes. We also offer EWG Verified Free & Clear detergents and sprays.
We use a comprehensive assortment of technologies and partners to validate performance, safety and sustainability. These include:
*Gas Chromatography–Mass Spectrometry Technology to measure odor removal performance.
*Scanning Electron Microscope Technology to measure residue removal performance.
*Optical Spectrometer Technology to measure stain removal performance.
*High Throughput Screening Technology to measure safety.
*USDA BioBased Program to validate safety and sustainability.
*EPA Safer Choice Program to validate performance, safety and sustainability.
Defunkify does not test on animals.
Today, Defunkify products use 100% FSC Certified Paper and 25% Recycled Plastic Packaging (PCR).
Defunkify is Climate Neutral Certified. This means we offset all of our emissions from manufacturing to shipping by investing in carbon reduction and removal projects like clean energy and reforestation. Additionally, we set and implement climate action goals every year to reduce future emissions. You can view our certified climate action plan.
Defunkify is a proud partner of 1% For The Planet and The Conservation Alliance. With these amazing partners, we donate 1% of annual revenue to environmentally-focused non-profit organizations around the world. Additionally, as a Carbon Neutral Certified company, we offset all of our emissions from manufacturing to shipping by investing in carbon reduction and removal projects like clean energy and reforestation.
Wastewater and Downstream Safety
Yes. All Defunkify products are safe for septic systems.
The pH of the laundry water will be high (~9); another issue is that it would contribute some sodium to the soil which most plants do not appreciate in large quantities (it can build up over time). Coconut trees would probably fare well, and salt bushes and other salt tolerant plants. IF the soil was acidic to begin with, then raising the pH with laundry greywater might even help.
It would be ideal if the greywater could be held and maybe even aerated, and pH adjusted in a holding tank before using to water the garden.
It would be best not to use long term without careful management.