FAQs

Below you will find answers to the 'frequently asked questions' regarding Defunkify formulas, operations and commitments. And if you'd like to learn more, please use the chat feature in the bottom right hand corner of your screen or contact us here.

Certifications & Awards

*EPA Safer Choice 2020 Partner of the Year.

*EPA Safer Choice Certified Products (Liquid Detergents, Powder Detergent, Stain Remover, All Purpose Cleaners)

*USDA BioBased Certified Products (Liquid Detergents 87%, All Purpose Cleaners 90%)

*Climate Neutral Certified.

Sensitive Skin

Defunkify products are an excellent choice for people with sensitive skin because we never use skin irritants such as synthetic fragrances, perfumes, dyes, chlorine, quats or SLS/SLES.

Ingredients

Yes. We share every ingredient, plus where they come from and why we use them, on the label.

Yes. Here is a list of chemicals, carcinogens, toxins, and skin irritants that Defunkify NEVER uses:

1,4-dioxane

Ethylene oxide

Sulfates (SLS, SLES)

Chlorine bleach (Sodium hypochlorite)

Synthetic fragrances

Quaternary ammonium compounds (Quats)

Alkanolamines (MEA, DEA, TEA)

Optical brighteners (Bluing agents)

Sodium (salt) thickeners

Alkylphenols

Phosphates

Dyes

Phthalates

Bisphenol A (BPA)

Scents

Defunkify products are exclusively scented with pure essential Oils. We never use fake scents such as synthetic fragrances or perfumes. We also offer Free & Clear detergents, sprays and cleaners.

Testing

We use a comprehensive assortment of technologies and partners to validate performance, safety and sustainability. These include:

*Gas Chromatography–Mass Spectrometry Technology to measure odor removal performance.

*Scanning Electron Microscope Technology to measure residue removal performance.

*Optical Spectrometer Technology to measure stain removal performance.

*High Throughput Screening Technology to measure safety.

*USDA BioBased Program to validate safety and sustainability.

*EPA Safer Choice Program to validate performance, safety and sustainability.

We never test on mammals or any vertebrate species. Instead, we study microorganisms, specifically microscopic nematode worms because their wellbeing is a key measure of human and environmental health. Ultimately, we deeply care about the integrity of everything we create, and our unique approach enables us to equally prioritize the health of our planet, the wellbeing of mammals and the safety of people.

Shipping

We ship our packages using USPS Priority Mail, UPS ground, or Fedex ground postage and can expect to receive your package in 2-5 business days. Once your package ships, you will receive a shipping confirmation email with a tracking number to follow your package to your door. 

Returns & Refunds

We allow our customers to return their first purchase of any Defunkify product within 30 days of receiving the product. To start a return, simply send an email to info@defunkify.com, and we will be sure to make things right. You can expect your return to be processed within 10 business days.

Please know that replenishment subscription orders can only be postponed or cancelled free of charge 72-hours before the ship date. Additionally, replenishment subscription orders that have been delivered can only be refunded if the product arrives damaged.

Sustainability

We are aiming to be 100% plastic-free by Summer 2021. Today, Defunkify products use 100% FSC Certified Paper and 25% Recycled Plastic Packaging (PCR). And right now, we're cutting all plastic as we transition to packaging made exclusively from ocean trash and agricultural waste.

Defunkify is Climate Neutral Certified. This means we offset all of our emissions from manufacturing to shipping by investing in carbon reduction and removal projects like clean energy and reforestation. Additionally, we set and implement climate action goals every year to reduce future emissions. You can view our certified climate action plan

Defunkify is a proud partner of 1% For The Planet and The Conservation Alliance. With these amazing partners, we donate 1% of annual revenue to environmentally-focused non-profit organizations around the world. Additionally, as a Carbon Neutral Certified company, we offset all of our emissions from manufacturing to shipping by investing in carbon reduction and removal projects like clean energy and reforestation.

Wastewater and Downstream Safety

Yes. All Defunkify products are safe for septic systems.