FAQs
Below you will find answers to the 'frequently asked questions' regarding Defunkify formulas, operations and commitments. And if you'd like to learn more, please use the chat feature in the bottom right hand corner of your screen or contact us here.
Safe For ALL Fabrics
What can I wash with Defunkify laundry detergents?
Defunkify laundry detergents (and odor sprays) are safe for all fabrics. This includes GORE-TEX, wool, down, silk, etc.
*We recommend following the directions on your delicates when laundering.
Is Defunkify detergent safe for cloth diapers?
Yes, Defunkify detergents are hard on odor but gentle on fabrics. The ingredients used in all Defunkify products are kid-safe.
Read more about our ProvenSafe™ philosophy here.
Returns & Refunds
What is Defunkify’s return and refund policy?
We allow our customers to return their first purchase of any Defunkify product within 60 days of receiving the product.
To start a return, simply send an email to info@defunkify.com, and we will be sure to make things right. You can expect your return to be processed within 10 business days.
Please know that replenishment subscription orders can only be postponed or cancelled free of charge 72-hours before the ship date. Additionally, replenishment subscription orders that have been shipped out can only be refunded if the product arrives damaged.
Shipping
Shipping Policy
We ship our packages using USPS Priority Mail, UPS ground, or Fedex ground postage and can expect to receive your package in 5-7 business days.
Once your package ships, you will receive a shipping confirmation email with a tracking number to follow your package to your door.
Due to the cost of shipping, Defunkify no longer ships to PO Boxes.
Sensitive Skin
Are Defunkify products safe for sensitive skin?
Defunkify products are an excellent choice for people with sensitive skin. Our free & clear product line is FREE of synthetic fragrances, phosphates, chlorine, dyes, optical brighteners, and many other harmful ingredients commonly used in cleaning products.